All Orders Will Be Booked Via FedEx Express Or Inland Speed Post Services Based On Service Availability. No Order Cancellation Shall Be Accepted After The Dispatch Of Shipment.
Our Courier usually delivers within 3-5 working days to tier 1 cities, but sometimes may take up to 5-7 working days to tier 2 areas. This does not include weekends or holidays.
What Is Your Policy On Lost Or Delayed Packages?
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer known it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.
If Item (Prepaid Order) doesn't deliver within 14 working days post-dispatch date, an auto refund will be applied considering the item lost in transit through courier company.
If Item (Cash on Delivery order) doesn't deliver within 7 working days post-dispatch date for Tier 1 cities and within 10 working days post-dispatch date for Tier 2 cities, Customer will have the rights to cancel / reject the order/shipment and same will be returned back us.
We do not guarantee the delivery time; delivery issue is upon the shipping company, FedEx, Bluedart, Ecom Xpress, Shiprocket etc (or the Post Office of the country).
We will try our best to ship out the purchased item within 1 or 2 Business days.
Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 10:00 am India Standard Time will be considered placed on the next business day.
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer that order has been returned and why it was been returned, and automatically give customer refund for the purchase, minus any shipping charges.
All in-stock items will ship within 1-2 business days (This policy is applicable to all shipping methods).
Any orders that are placed after 10:00 AM will be processed the following business day.
When paying with our payment gateway, your order will not ship till eCheck clears the payment.
We do not ship partial orders; your order will be packaged for shipment when all items are ready for shipment.
Delivery Terms
All orders received after our 12pm deadline will be processed on the following working day. Working days are Monday to Saturday; we do not process orders on weekends or on holidays. For example, place your order after our 10 am deadline on Saturday and your order will be processed by us on the following Monday. Delivery days exclude weekends and holidays.
**Cash on Delivery (COD)** CURRENTLY NOT AVAILABLE
COD convenience fee charges of Rs 50/100 based on order value is charged by courier companies as COD collection fee. If you want to avoid these charges, please use prepaid mode of payment using credit/debit cards, net-banking or wallets like Phonepe, Gpay, Paytm, Mobikwik etc. Please check the serviceability of COD pin codes on the cart page. If not serviceable, we reserve the right to cancel your order. Phone verification is mandatory for all the COD (Cash on Delivery) orders.
Phone verification for all the COD orders has been mandatory at JellyBean, a auto call verification will be done through system once you place a COD order. If missed, a manual call will be initiated.
Where is my order?
After you have placed your order online, we will send you an order confirmation email with the subject line ‘JellyBean in order confirmation'. In the body of this email you will find information about when your products will be delivered.
If you haven't received this email within 48 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team by using our online form between 10 am and 6 pm Monday - Saturday.
Collecting your order
Currently it's not possible to pick up from our warehouse. Neither is it possible to reserve "call and collect".
Delayed/Lost Delivery
If you have not received your order within 15 working days of dispatch (not including Sundays & holidays), you must immediately advise Rayaru Retail Ventures Customer Services of the delay/loss.
In the event of a replacement order being sent to you, all replacement items will be sent to you followed by confirmation of non-delivery.
